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Courtesy Callers - Warrington Hospital

This is an exciting opportunity to join our team within the hospital to assist our staff to provide support to our patients who are due to attend upcoming hospital appointments.

The Trusts Courtesy Callers provide a quality service by making direct contact with patients prior to their arranged hospital appointments, reminding patients of the details of their appointments, supporting patients with minor queries and improving patient experience.

Courtesy Callers will be in a position to support and direct patients to available information to make their hospital experience more positive.

We are seeking to attract enthusiastic and motivated individuals to contribute to excellent patient experience and are looking for individuals who possess good communication and interpersonal skills, have empathy, and can engage sensitively whilst giving practical information.

Opportunities across the Trust sites including Warrington and Halton, WA51QG

Experience assisting a range of patients across a number of our specialities

Good telephone manner, Administration, Empathy, Active Listening.

The site is accessible via main bus routes. Parking permits are available for those who are wanting to drive.

Good telephone manner,communication,providing information,maintaining records,administration,warrington

You must be over 16 years old You need a criminal check

Open from Monday 3rd April 2017 to Thursday 31st December 2020

offered by Transformation Team

Latest Feedback

Left on Thursday 8th February 2018 for Courtesy Callers - Warrington Hospital

Get to speak to lots of patients and help to reduce cancelled appointments. The team are great - really helpful.

Left on Tuesday 23rd January 2018 for Courtesy Caller - Halton Hospital

Love it very nice people clean and tidy

Left on Wednesday 2nd August 2017 for Courtesy Callers - Warrington Hospital

Staff in the appointments office are very friendly and welcoming. It's nice to be able to speak to a wide range of patients.

Left on Wednesday 7th June 2017 for Courtesy Callers - Warrington Hospital

yes. The role is really enhancing my confidence and helping my communication skills develop.