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Patient Experience Volunteer
We need volunteers to support our Patient Advice and Liaison Service within Warrington Hospital. As a Patient Experience Volunteer you will be
•Providing a ‘meet and greet’ service to patients attending the PALS office
•Escorting and guiding patients to their destination
•Working alongside patients, families, carers and members of the public to complete surveys in regards to their experience of the Trust.
•Participating in events to raise the number of patient experience forms completed across the Trust
•Providing general admin duties to the PALS office e.g checking and answering emails, telephone calls, helping with reports, distributing information leaflets
•Where directed and you feel comfortable you could help address patient concerns and try to provide resolutions to a wide variety of problems or issues
•Communicate and liaise with a variety of staff and departments within the hospital and outside agencies
•Use IT to access and accurately record information on IT systems
•Report any patient concerns to the PALS coordinator
Warrington & Halton Hospitals Nhs Foundation Trust, WA51QG
Making a difference to the overall experience of patients in the Trust.
good communication and interpersonal skills including listening
Showing commitment to support patients, relatives and visitors,
Being reliable and understanding the importance of confidentially
Having the ability to use IT skills e.g use of Microsoft word, excel
communication,dealing with patients,administration,signposting,support
You must be over 18 years old
You need a criminal check You need an induction
Age Groups Mixed
Open from Sunday 4th February 2018 to Thursday 31st January 2019
Closing on Thursday 31st January 2019 in 341 days.
Left on Wednesday 21st February 2018 for Ward Buddy - C22 (Warrington)
I really enjoyed myself in this ward, as the staff were all friendly and helpful, and I was kept busy with talking with patients and other activities.
Left on Monday 5th February 2018 for Ward Buddy - C22 (Warrington)
Really enjoyed supporting the patients today and having a chat with them. It brightened their day.
Left on Thursday 16th November 2017 for Ward Assistant- Warrington Stroke Ward B14
Lovely staff . Friendly .Very informative .
Interesting and fulfilling role .
Left on Thursday 7th September 2017 for Discharge Lounge Volunteer
Made very welcome by the staff and after a slow start, was kept on my toes! I love being busy, so I enjoyed it.
Left on Wednesday 30th August 2017 for Discharge Lounge Volunteer
It was well organised and the staff were friendly.
Left on Monday 28th August 2017 for What Matters To Me - Conversation Facilitator (Warrington)
This was the inaugural session, attended by staff, board members, governors, staff and volunteers. We learned a lot from our first stab at it.
I am definitely up for helping at future ones, not only to re-engage with patients and visitors but also, to put this learning into practice.
I think the form needs reviewing to make the questions more user-friendly.